Privacy Policy

1. About this policy

This policy describes how KEO Investigations, ABN 94 618 862 954, handles personal information in connection with enquiries, client engagements and investigation services.

Personal information includes information about a person who is identified or reasonably identifiable. This policy covers information about clients, witnesses, investigation subjects and other people whose information is relevant to an assignment.

2. Information we collect

The information collected depends on the enquiry or assignment. It can include contact and identity details, instructions, correspondence, relevant documents, company and asset information, photographs, footage, witness accounts and records of investigative enquiries.

Sensitive information is handled only where there is a lawful basis to collect and use it. We seek to collect information relevant to the work rather than unrelated personal material.

3. Sources of information

Information is obtained from clients and their representatives, people contacted during enquiries, publicly available records, authorised information sources and lawful field observations. An investigation can require collection from a source other than the person concerned.

Contacting an investigator does not authorise access to private accounts or records. The assignment and the methods available are assessed before work proceeds.

4. Why we use information

We use relevant information to assess enquiries, define assignments, conduct investigations, communicate with clients and prepare reports. Information is also used to administer engagements, maintain business records, address complaints and meet applicable legal obligations.

5. Disclosure

Relevant information is disclosed to the client or authorised representative as part of an assignment. Where necessary and lawful, recipients can include engaged investigators, specialist contractors, professional advisers and business service providers.

Information can also be disclosed where required or authorised by law, including in response to a valid court process. Reports and supporting evidence supplied to a client can be used in legal proceedings or provided to authorities.

6. Overseas information handling

KEO shares relevant information internationally where required for an assignment. Depending on the task, recipients include investigators, specialist contractors, legal representatives and authorities in the countries connected to the matter.

Frequent overseas destinations are Thailand, Malaysia, Singapore, the Philippines, the United States of America, the United Arab Emirates, Egypt, Cambodia, Hong Kong and Indonesia. Information is also shared with recipients in other countries where required for the assignment and permitted by applicable law. The destinations depend on the location of the people, companies, transactions and evidence involved. Contact KEO for information about overseas recipients relevant to your assignment.

Microsoft OneDrive is used to store client and investigation records. Storage, processing and support locations depend on the Microsoft service and account arrangements. This policy does not represent that all records are stored within Australia.

International sharing remains subject to applicable privacy requirements. The fact that a disclosure is relevant to an assignment does not, by itself, establish a lawful basis for that disclosure.

7. Storage and security

Client and investigation records are stored using Microsoft OneDrive. Information handling arrangements must address authorised access, protection against unauthorised disclosure and appropriate controls for sharing records.

No electronic system provides absolute security. If you need to send particularly sensitive material, contact KEO first to arrange an appropriate transfer method.

8. Retention

Information is retained for the purposes of the engagement and relevant business, legal and recordkeeping requirements. When information is no longer required, it is securely destroyed or de-identified where required by applicable law and where retention is not otherwise necessary.

9. Website information

KEO does not plan to use advertising or audience analytics trackers on this website. Website hosting and essential technical functions can involve connection records, device information and technical cookies.

Email links open your email application. Sending an email provides KEO with your email address and the information included in your message. If tracking tools or additional enquiry functions are introduced, this policy will need to be updated to reflect them.

10. Access and correction

You can request access to personal information held about you or ask for a correction by contacting KEO. We will assess the request and verify identity before releasing information.

Access and correction are subject to applicable legal requirements and exceptions, including protection of other people’s privacy. Where a request cannot be met, we will explain the position to the extent permitted by law.

11. Privacy enquiries and complaints

Send privacy enquiries, access requests and complaints to admin@keoinvestigations.com or call +61 2 7257 7936. Explain the issue and provide a suitable contact method.

KEO will assess the complaint and respond. If the matter remains unresolved and falls within its jurisdiction, you can contact the Office of the Australian Information Commissioner.

12. Updates and copies

This policy will be updated when relevant information handling practices change. You can request a copy by contacting KEO using the details above.